jaybet Privacy Policy

📅 Effective Date: 1 January 2026

This Privacy Policy ("Policy") describes how jaybet ("jaybet", "we", "us", "our"), operating the website jaybet.onl, collects, uses, stores, shares, and protects the personal data of visitors and registered players ("you", "User"). By accessing or using jaybet, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy forms an integral part of jaybet's Terms & Conditions.

We are committed to handling your personal information responsibly. We follow recognised data-handling best practices, including purpose limitation, data minimisation, and storage limitation. If you have questions about how your data is processed, please contact us at [email protected].

1. Information We Collect

1.1 Registration Data. When you create a jaybet account, we collect identifying information including your full name, date of birth, email address, mobile phone number, and residential address. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years 21+, and comply with our Know Your Customer (KYC) obligations.

1.2 Financial Data. To process deposits and withdrawals, we collect payment-related information including your bKash, Nagad, Rocket, or Upay mobile wallet number, bank account details (where applicable), and transaction history. We do not store full card numbers; card-based transactions are processed through PCI-DSS-compliant third-party payment processors, which means sensitive card data never touches our servers directly.

1.3 Identity Verification Documents. As part of our KYC process, we may request copies of government-issued identity documents such as a National ID card, passport, or driving licence, as well as supporting documents like a utility bill or bank statement to confirm your address. These documents are stored securely and accessed only by authorised personnel.

1.4 Gameplay and Betting Activity. We automatically record your gaming and betting activity on the platform, including the games played, bets placed, amounts wagered, winnings, bonus usage, session durations, and login timestamps. This data is used to administer your account, detect fraud, and provide personalised gaming recommendations where applicable.

1.5 Technical and Device Data. When you access jaybet, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This information helps us diagnose technical issues, prevent fraudulent access, and optimise the platform for your device.

1.6 Communications Data. If you contact our support team via email or live chat, we retain records of those communications, including the content of your messages and the dates of contact. This enables us to resolve your queries efficiently and maintain a service history for your account.

1.7 Cookies and Tracking Technologies. jaybet uses cookies, pixel tags, and similar tracking technologies to enhance your experience, remember your preferences, maintain session state, and analyse site usage patterns. See Section 7 below for a detailed breakdown of the cookies we use and how to manage them.

2. How We Use Your Information

jaybet processes your personal data for the following purposes:

• Account creation and management: to register your account, verify your identity, and maintain your player profile.
• Payment processing: to handle deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, and bank transfer.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other illicit behaviour.
• Regulatory compliance: to satisfy our legal obligations, including age verification, KYC/AML (Anti-Money Laundering) procedures, and record-keeping requirements.
• Customer support: to respond to your enquiries, process complaints, and provide technical assistance.
• Platform improvement: to analyse usage patterns, conduct testing, and develop new features and game offerings.
• Responsible gaming: to monitor your gaming behaviour, identify potential problem gambling indicators, and provide access to responsible gaming tools.
• Promotional communications: to send you relevant bonus offers, promotional news, and tournament announcements, where you have consented to receive such communications or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.

3. Legal Basis for Processing

3.1 Contractual Necessity. The majority of data processing described in this Policy is necessary for the performance of the contract between you and jaybet — specifically, to operate your account, process transactions, and deliver the gaming services you have signed up for.

3.2 Legal Obligation. Certain processing activities, such as identity verification, age confirmation, and transaction record retention, are required for jaybet to comply with applicable legal and regulatory obligations.

3.3 Legitimate Interest. We process some data — including technical logs, fraud-detection signals, and aggregated analytics — on the basis of our legitimate interest in operating a secure, functional, and commercially viable platform, provided such interests are not overridden by your fundamental rights.

3.4 Consent. Where we rely on your consent as the legal basis for processing — for example, sending marketing emails or placing non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw consent, contact us at [email protected].

4. Data Sharing and Disclosure

4.1 Payment Service Providers. We share the minimum necessary financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely for the purpose of processing your transactions. These providers have their own privacy policies and security standards.

4.2 Identity Verification Services. We may share identity documents and data with third-party KYC verification service providers to fulfil our age and identity verification obligations.

4.3 Technology and Infrastructure Providers. Our platform relies on third-party cloud hosting, database, and content delivery providers. These providers process data on our behalf under data processing agreements that require them to maintain appropriate security standards and prohibit independent use of your data.

4.4 Game Software Providers. Some game outcomes and session data are processed by third-party game studios and providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose platforms power the games you play on jaybet. These providers operate under strict contractual obligations.

4.5 Legal and Regulatory Disclosure. We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by law, or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of jaybet, its users, or the public.

4.6 No Sale of Personal Data. jaybet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any sharing of data is strictly limited to the operational purposes described in this Policy.

5. Data Retention

5.1 Active Accounts. We retain your personal data for as long as your jaybet account remains active. During this period, your data is necessary for us to provide services, process transactions, and comply with our legal obligations.

5.2 Closed Accounts. Following the closure of your account — whether initiated by you or by jaybet — we are required to retain certain categories of data, including transaction records, identity documents, and communication logs, for a minimum retention period to satisfy legal and regulatory obligations. The specific retention period depends on the category of data and the applicable legal requirements.

5.3 Marketing Data. If you have consented to marketing communications and subsequently withdraw that consent, we will remove you from our active marketing lists promptly. However, a record of your opt-out may be retained to ensure we honour your preference.

After the applicable retention period has expired, personal data is securely deleted or anonymised in a manner that prevents re-identification.

6. Your Rights

Depending on applicable law, you may have the following rights in relation to your personal data held by jaybet:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct any personal data that is inaccurate or incomplete.
• Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations that may override this right.
• Right to Restriction: You may ask us to restrict how we process your data in certain circumstances, for example while a rectification request is being assessed.
• Right to Object: You may object to processing carried out on the basis of legitimate interest or for direct marketing purposes.
• Right to Data Portability: Where technically feasible, you may request a structured, machine-readable copy of the personal data you have provided to us.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond within a reasonable timeframe. We may need to verify your identity before processing a rights request.

7. Cookies and Tracking Technologies

jaybet uses the following categories of cookies and similar technologies on jaybet.onl:

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair core platform functionality, including the ability to log in and place bets. For non-essential cookies, you may also withdraw consent by contacting us at [email protected].

8. Data Security

8.1 Technical Safeguards. jaybet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls and role-based permissions limiting staff access to personal data, regular security assessments, and firewalls and intrusion-detection systems.

8.2 Staff Training. All jaybet personnel who handle personal data are trained on data protection principles and our internal data-handling procedures. Access to player data is restricted to staff members who genuinely require it to perform their duties.

8.3 Breach Notification. In the event of a data breach that poses a risk to your rights, jaybet will take immediate steps to contain the breach and, where legally required or where it serves your interests, notify affected users as promptly as possible.

8.4 Limitations. While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Children and Minors

jaybet's services are strictly intended for adults aged 21 and above. 21+ We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe their child has accessed jaybet should contact us immediately at [email protected].

10. Links to Third-Party Services

jaybet's platform may reference or interact with third-party services, such as payment gateways and game providers. These third parties operate under their own privacy policies, which jaybet does not control. We encourage you to review the privacy policies of any third-party service you interact with through or alongside the jaybet platform.

11. Changes to This Privacy Policy

jaybet reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we begin collecting a new category of data or change how we share data — we will notify registered users via their registered email address or via a prominent notice on the platform at least seven (7) days before the changes take effect. The updated Policy will always be accessible at jaybet.onl/privacy-policy. Continued use of the platform after the effective date constitutes your acceptance of the revised Policy.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way jaybet processes your personal data, please reach out to our support team. We aim to acknowledge all data-related enquiries within two (2) business days and to resolve them within a reasonable timeframe.

Contact: [email protected]